Effective Date: January 1, 2025
At RoofPros Maryland, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website and to the roofing services we provide across Maryland.
Information We Collect
When you contact us or request a quote, we collect the information you give us. This includes your name, phone number, email address, property address, and details about your roofing project.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and how long you stay on our site. We use cookies and similar tools to gather this data.
How We Use Information
We use your information to respond to your requests, schedule estimates and repairs, and provide the roofing services you need. We also use it to send you updates about your project and to answer your questions.
With your permission, we may send you occasional promotional messages about our services. You can opt out at any time. We also use website data to improve our site and make it easier for you to find what you need.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how you interact with our pages. Cookies are small text files stored on your device. They help us improve your experience and measure the effectiveness of our marketing.
You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.
Analytics and Third-Party Tools
We use analytics tools like Google Analytics to see how visitors use our site. These tools collect anonymous data such as page views, time on site, and referral sources. This helps us understand what content is useful and how to improve our services.
We may also use third-party tools for advertising and remarketing. These tools may place cookies on your device to show you relevant ads on other websites. They do not collect your name or contact details unless you provide them.
Data Sharing and Disclosure
We do not sell or rent your personal information. We share it only with trusted partners who help us run our business, such as scheduling software, payment processors, and marketing platforms. These partners agree to keep your information confidential.
We may also share information if required by law, to protect our rights, or in connection with a business transfer. In those cases, we take steps to ensure your privacy is respected.
Data Retention
We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required by law to keep it.
Data Security
We use reasonable security measures to protect your information from unauthorized access, loss, or misuse. These include physical, electronic, and procedural safeguards.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. But we work hard to keep your data safe and review our practices regularly.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing, and request a copy of your data.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in accordance with applicable law.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this policy periodically.
Your continued use of our website or services after any changes means you accept the updated policy.